Hassle-Free Return Policy | 30-Day Returns Dance World

dance world - europe & world

Return Policy

If you have purchased an item from www.danceworld.eu and would like to return it, you can do so within (excluding facemasks, tights and underwear) within 30 days of receipt for a refund. This is in line with current distance selling regulations.

Please send your Return to the address below:

Unit 18, Millennium Business Park
Cappagh Road, Dublin D11 EF62, Ireland

In all cases, the returned items must be in their original condition and suitable for resale which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.

Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of which items you wish to send back, including the reason for return, and enclose this with the returning items (ideally in the original dispatch packaging).

Return Process for EU Orders

STEP 1 - Access Portal

Go to RETURN LABEL section. You will need your email address and order number.

STEP 2 - Payment for Return Label

Follow the Return steps. The cost of the return service is €10, which is a flat rate. Payment for the return label will be deducted from your Refund total.

STEP 3 - Print and Attach the Label

Once your Refund Reqeust is approved you will recive GLS label via email. Print the return label provided. Attach the label securely to your package.

STEP 4 - GLS Drop Off location

Drop off your package at the designated drop-off point as instructed by the portal -GLS DROP OFF MAP

STEP 5 - REFUND Processing Time

Once we recieve and review you return, we will process payment within 10 working days.

orders Outside the EU

Refund Policy for UK & Worldwide Orders

Statutory distance selling regulations (Consumer Contract Regulations, formerly Distance Selling Regulations) do not apply to orders shipping goods outside of the EU. Our policy for most eligible goods is to offer refunds for unwanted items within 40 days of receipt. Customers are responsible for the cost of returning unwanted items. We advise using a tracked shipping method as we do not take responsibility for items lost in transit. For faulty or incorrect items, return costs will be covered by us, either through a free postage label or a refund of reasonable mailing costs.

Frequently Asked Questions

Refunding Shoes

We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged show box as this is considered part of the product.

Items should be returned to us within 40 days. Returns outside of this timeframe will not be accepted.

Refunding Sales Item

Please note - Sale items can't be returned for a refund unless faulty.

I have received a faulty item. What should I do?

If you think there is a fault with an item you have purchased from www.danceworld.ie, please let us know straight away by e-mailing us on orders@danceworld.ie with order details and images of the fault.

We do require the item to be returned to us for inspection. If we determine a genuine fault, the item will be replaced or refunded.

I want to an exchange item. What should i do?

We do not offer exchanges online. Please return your order for refund and place a new order for your desired item.

Important Information

All goods being returned must be sealed in their original boxes or packaging including any tags, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.

Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.