1. Check your email.

If an item hasn’t been shipped or has been canceled due to stock issues, we’ll notify you via email—check your Inbox and Spam/Junk folder just in case.

Sometimes, to keep things moving, we split orders into multiple shipments. If this happens, you’ll get updates via email and SMS so you know when to expect each parcel.

2. Track your order.

Use the tracking link from your despatch email to check the latest updates. Please allow 48 hours after despatch for tracking to be updated.

3. Check your details.

Log into your account to confirm your delivery address and contact details are correct.

Check with your neighbors—if you weren’t home, the courier may have left your parcel with them. Also, look in safe places like your porch or garden shed where it may have been left.

4. Contact Us.

If your order is still missing and it’s past the estimated delivery date, reach out to our Customer Service team with your order number—we’ll help you track it down so you can get back to dancing!

Once an order's been completed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.  

Sorry your order was cancelled.
If the item (s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 7 working days for your refund,depending on your payment method
Our customer service team may not know when a product is coming back in or not so why not take a look at our 'New In' section to see if something catches your eye.

If you contact Customer Care as soon as possible, within half an hour of placing your order, we may be able to cancel your order.

If you are missing an item from your order, before contacting Customer Care please take the following steps. 

1. Check Your Emails

We will let you know via email that an item has not been despatched or cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

Please note that we will provide a full refund for any items that have not been sent.

It can take up to 5 working days (does not include Saturday and Sunday) from when you received the email to get the full refund. Please allow this time before contacting Customer Care.

2. Check Your Order Status

Occasionally we send orders in split parcels, we will let you know via email or in your account. Please check your despatch information.

3. Contact Us

If you item is still missing please contact Customer Care and we will be able to help. 

What is a 'working day'?  Monday to Friday, excluding Bank Holidays.

Please contact Customer Service as soon as possible, as they may be able to adjust your odrer. Once an order's been shipped we are unable to add, change or amend any products from your order. If you wish to return an unwanted item you can send it back.

We do not offer exchanges online. Please return your order for refund and place a new order for your desired item.

For EU customers - If you return via our online portal please allow 10 working days for it to arrive at the warehouse and a further 3-5 working days for it to be credited to your account.

As soon as your return has been received and checked by our warehouse team, we’ll email you to let you know. 

Please contact our Customer Care team who will be happy to assist in getting this issue resolved.

If you have purchased an item from www.danceworld.eu and would like to return it, you can do so within (excluding facemasks, tights and underwear) within 30 days of receipt for a refund. This is in line with current distance selling regulations. 

Please send your Return to the address below: Unit 18, Millennium Business Park
Cappagh Road, Dublin D11 EF62 

In all cases, the returned items must be in their original condition and suitable for resale which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.

Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of which items you wish to send back, including the reason for return, and enclose this with the returning items (ideally in the original dispatch packaging). 

Statutory distance selling regulations (Consumer Contract Regulations, formerly Distance Selling Regulations) do not apply to orders shipping goods outside of the EU. Our policy for most eligible goods is to offer refunds for unwanted items within 40 days of receipt. Customers are responsible for the cost of returning unwanted items. We advise using a tracked shipping method as we do not take responsibility for items lost in transit. For faulty or incorrect items, return costs will be covered by us, either through a free postage label or a refund of reasonable mailing costs.

We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged show box as this is considered part of the product.

Items should be returned to us within 40 days. Returns outside of this timeframe will not be accepted.

Please note - Sale items can't be returned for a refund unless faulty.

If you think there is a fault with an item you have purchased from www.danceworld.ie, please let us know straight away by e-mailing us on orders@danceworld.ie with order details and images of the fault.

We do require the item to be returned to us for inspection. If we determine a genuine fault, the item will be replaced or refunded.

All goods being returned must be sealed in their original boxes or packaging including any tags, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.

Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.